Need help?

We can help with your stove, Ignite+ provide full annual maintenance for the stoves we install and we can also arrange full maintenance services for your existing stove.

Let us take care of you.

 

You may have moved into your home and inherited a stove. As we say to all our customers, to maximise performance and efficiency from your stove, you need to consider 3 things.

Many people who need our help have bought a house where a stove has already been fitted. By contacting us, we can carry out a safety and service check.

We’ll check the suitability of the stove and we’ll test the chimney to ensure its safe and okay to use.

Maybe you have an old stove that you want to start using again and it needs a little TLC. We can arrange a service and sweep for as little as £60 with our friends at Katie Sweep.

Ignite+ |

Can Create Your Perfect Focal Point.

DOWNLOADABLE MAINTENANCE GUIDE

We have produced this downloadable guidance document to help you.

Its fundamentally important to maintain your stove. Failure to carry out annual flue sweeping can actually invalidate your house insurance.

Download our maintenance guide by clicking here.

How it all happens...

1. The Survey

Comprises of a free visit to your home at a suitable time and day. During the survey we utilise modern visualisation apps, loads of images of previous jobs and lots of help and guidance in order to gain an understanding of what you want. We discuss any concerns you may have regarding design, access, carpets, decorating etc and the main thing…prices. No pushy sales, No tactics.

2. The Quote

is usually sent with 48 hours via email or post. If you would then like to move forward with us, we book you a suitable installation date and at this point you are welcome to arrange a visit to our premises where we recreate your required installation using one of our room sets. We have beams, mantels, shelves and hearth samples on display. We’ll even aim to source the stove you’re wanting if you’re purchasing from us. This gives you the chance to see the actual stove you’re buying and allows you to ask lots of questions and test our knowledge even further! We take a small £100 deposit to proceed.

3. The Installation

is carried out usually within 6-8 weeks. We call you leading up to the installation to check everything is ok. We also call or email the day before installation to check access, parking etc. On arrival, we provide dust sheets and if needed, we’ll clear the room where possible to ensure everything is kept safe. During installation, we keep in contact with you regarding any specific requirements like how big the hearth is etc. As part of our service, we can arrange a delivery of logs and a log store from one of our selected suppliers. We provide a brief instruction before we go to ensure you’re happy with everything.

4. The After Sales

is where we really shine! We’ll arrange to pop back and see you at a convenient time to ensure you’re happy with the job and we’ll go through the operation and explain how to maintain your new stove. We can also arrange ongoing log deliveries and an annual chimney sweep and stove service to ensure your stove is always in perfect condition.

Contact Ignite+

For any enquiries about our stoves or services, please contact us using the form, by email or telephone. We would be pleased to hear from you. Please do note that by making contact with us, you permit us to contact you where required via phone, text or email. 

  07958692111

  01423876355

  info@firesbyignite.co.uk

  Showroom address:(By appointment only please)
Ignite+ Ltd, Gelsthorpe Farm, Whixley, YO26 8ED

    

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